They tell you they can get money back and arrest the scammer……?
NO,I am sorry it’s impossible, and anyone who tells you they can do a better job than us is scamming you. They may even tell you they can get someone arrested and get you your money back. That becomes a recovery or reload scam. 110% certainty you would be scammed again. KEEP YOUR MONEY IN YOUR POCKET.
We put together a number of links to go some way to helping you discover the truth. We won’t try to explain to you about message headers and IP numbers, you will have to discover that for yourself or it will confuse you. Just remember that because you can’t find an email address or photo it isn’t saying they are not a scammer.